Auckland seniors left behind while libraries getting with the times

May 29, 2024

Auckland seniors left behind while libraries getting with the times

The paper system is changing to digital at Auckland CBD Library. Photo: Haley Munro.

Senior residents may be impacted by the new changes in libraries' hold and pick-up processes in a bid to strengthen their residents' privacy details.

The new changes have come into place this week to encourage library users to gain the information they need to pick up their hold items on their devices.

This prevents any paper trails and is designed to keep residents both anonymous and their privacy protected.

However, there is a concern for Auckland's more senior members of the community and how they will take to the new changes.

The New Zealand digital report of 2022 shows that 50 per cent of seniors feel like they’re being left behind by modern technology, although 77 per cent are willing to adopt new technology.

Office for Seniors Director Diane Turner focuses on ensuring New Zealand seniors that they are valued and acknowledged within society.

“I think if you can only access services digitally, then there will be a group of people who will be unable to access these services.

“Public organisations and government agencies need to consider how they provide services to everybody.”

Auckland Council senior spokesperson Catherine Leonard says the new system will benefit all members of the public.

“Initially there may be additional need for support as customers become familiar with the change and how to locate their holds on the shelves.

“Our staff are ready and prepared to support customers at the library desk, or they can contact Te Māpuna Library Connect by phone or email.

“The Auckland Libraries app also has all the information customers need to find their holds,” she says.

The council states on their website that the changes will allow both a digital and in-person pick-up system if there are any problems.

They have also provided a step-by-step guide to assist those who may have trouble with the changes and need some guidance.

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